ZenoWell Vita – Activates Vagus Nerve and Paves the Way to Calm
Sale price$239.00
Regular price$479.00
Fall asleep faster with 20-minute vagus nerve stimulation.
Experience deep relaxation with an HRV-boosting therapy.
Better sleep, less fatigue, and faster recovery in 7 days.
Begin your journey to calm with ZenoWell Vita, crafted to restore body-mind balance.
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Clinically backed with robust data and globally certified for safety.
Certifications & Safety
ZenoWell is certified by CE, FCC and RoHS, which means:
It has been audited by official regulators.
It is based on rigorous scientific evidence.
The benefits outweigh the risks.
It has demonstrated clinical efficacy.
It has strict quality management systems.
Be sure to read important safety information before use.
ZenoWell has been evaluated in randomised placebo controlled clinical trials and now used widely with over 2M patient sessions and 0 serious adverse events have been reported.
Its safety has been confirmed in multiple clinical studies.
We ship to all EU countries & UK and selected countries worldwide. If you can check out on our website, you can assume we can ship to you.
We offer fast and reliable shipping for all items. Orders are processed within 1-3 business days and shipped via standard delivery, which typically takes 7-14 business days.
Enjoy free shipping on orders over $100. For any questions regarding your order, please contact our customer service team for assistance.
There should not be any extra costs if you are inside the EU. If you are outside of the EU, you may be liable for import fees, which are out of our control.
We know the impact ZenoWell can have if used daily for 30 days, this is why we offer our guarantee.
If you aren't happy after using ZenoWell daily for 30 days, you can claim a full refund of your ZENOWELL Kit. Please note that you will be responsible for the logistics costs of returning.
This refund period is available 30 days after the date of purchase and expires the following week (37 days after the date of purchase).
Warranty&VIP Card
Purchase your ZenoWell device in January and enjoy one extra year of peace of mind with our extended warranty on the new version.
One-to-one vagus nerve coach for professional support
A free ZenoCare gift
One year extra warranty
Extra 30-Day Refund Period
30-day Trial
If you try ZenoWell daily for 30 days and aren’t happy with your results, we’ll send you a full refund of your ZenoWell Kit.
Given the remarkable results ZenoWell has had in clinical trials and with our customers around the world, we’re confident in its health-restoring effects.
Our goal will always be to restore our collective health - restoring health for as many people as we can and in turn, restoring the health of our planet.
If ZenoWell doesn’t work for you for any reason, we’re happy to send you a refund.
You may request a refund within 30 days from the delivery date indicated in the logistics system. Please note that you will be responsible for the logistics costs of returning.
Refunds will be issued only after the returned product has been received and inspected.
Insomnia, stress, or lingering fatigue with slow recovery—all clouded by foggy thoughts, especially after COVID?
Vita: The Way to Calm
ZenoWell Vita is a safe and non-invasive VNS device that targets the richly innervated branches of the vagus nerve in the ear.
By delivering gentle stimulation, Vita offers a natural and effective solution for insomnia, stress, chronic fatigue, and slow recovery.
Its scientifically engineered earpiece and optimized parameters ensure long-lasting benefits, bringing you deep calm and helping you feel better—day and night.
Why Choose ZenoWell Vita
ZenoWell
taVNS
Other
Auricular VNS
(Tragus VNS)
Neck
Non-invasive
VNS
Body
Non-invasive
VNS
100% Vagus Nerve
Innervation
Precise Stimulation &
Hands-free Use
Two Effective
Stimulation Sites
Different Parameters
Tailored To Each
Condition
Secure &
Comfortable Fit
Low Cost
No Risk To Carotid
Sinus
No App Or Subscription
Needed - Just Unbox
And Use
ZenoWell Vita vs. The Rest
ZenoWell isn't just different, we're better. We're a team dedicated to non-pharmaceutical solutions, iterating daily to perfect our approach.Our support team is here to help you every step of the way, with 1-on-1 vagus nerve coaching available.
Unlock the parasympathetic activity and drift into restorative sleep faster with science-backed taVNS technology.
ZenoWellSleepMode
Smart Intensity Adjustment.
100+ Clinical Study Validation
Gradual Sleep Onset Guidance
Wake-Up Refresh Optimization
Calm and Joy on Demand
Reduce sympathetic overactivity and dissolve stress within 90 seconds - ideal for tense moments anywhere - while regular use enhances gastrointestinal (GI) function.
ZenoWellRelaxMode
Instant Stress Reduction
GI Function Improvement
Office-to-Travel Ready Design
Pain and Brain Fog Relief
Boost brain, nerve, and body recovery while easing pain, fatigue, and post-stress brain fog with ZenoWell's meditation protocol.
ZenoWellMeditMode
Breath-Rhythm Synchronization
Neuroscientist-Developed Protocols
20-Minute Daily Resilience Boost
Non-Invasive Precision Targeting
Self-healing with ZenoWell
Support your body's natural regulation over time with a routine designed to improve sleep, stress resilience, pain, fatigue, and inflammation.
ZenoWellLong-termBenefits
Naturally Adjust Sleep Cycle
Instant Stress Relief
Self-healing of Pain & Fatigue
Cumulative Inflammation Reduction
Regain High-Quality Sleep
Unlock the parasympathetic activity and drift into restorative sleep faster with science-backed taVNS technology.
ZenoWellSleepMode
Smart Intensity Adjustment.
100+ Clinical Study Validation
Gradual Sleep Onset Guidance
Wake-Up Refresh Optimization
Calm and Joy on Demand
Reduce sympathetic overactivity and dissolve stress within 90 seconds - ideal for tense moments anywhere - while regular use enhances gastrointestinal (GI) function.
ZenoWellRelaxMode
Instant Stress Reduction
GI Function Improvement
Office-to-Travel Ready Design
Pain and Brain Fog Relief
Boost brain, nerve, and body recovery while easing pain, fatigue, and post-stress brain fog with ZenoWell's meditation protocol.
ZenoWellMeditMode
Breath-Rhythm Synchronization
Neuroscientist-Developed Protocols
20-Minute Daily Resilience Boost
Non-Invasive Precision Targeting
Self-healing with ZenoWell
Support your body's natural regulation over time with a routine designed to improve sleep, stress resilience, pain, fatigue, and inflammation.
ZenoWellLong-termBenefits
Naturally Adjust Sleep Cycle
Instant Stress Relief
Self-healing of Pain & Fatigue
Cumulative Inflammation Reduction
Vita is Good with
$99.00
ZenoWell Gel Pack
$129.00
ZenoWell Electrode Earpiece (left ear / right ear)
Customers
Don't just take it from us
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I'm starting to feel it and so keeping a left ear. It makes me sleep way better.— JoeSuper easy to use. It is going to relieve headache pain. Just gonna make everything a lot better.— BrettIt just helps regulate your nervous system. People have noticed improved insomnia or their overall sleep quality.— AileenI can't even get my brain to shut off at nighttime. I find this to be super helpful. I hope you find this just as helpful as I do.— TaraIt can help alleviate tension and can help you achieve an experience of calm and tranquility.— MarkI can't even get my brain to shut off at nighttime. I find this to be super helpful.— TaraI just wake up multiple times a night. Since I've started using this I have noticed such a difference.— AuberyThis device is one that can help with relaxation. Do this every day and see if after 20 days that you too will be more relaxed.— BenThis thing is awesome, it's really calming. Super easy to use and definitely very relaxing.— AaronThis thing is really handy. It's gonna help get some good night sleep.— Craig
Store owner replied:
Thank you so much! 😊
We’re really happy to hear that you love it, and it truly means a lot to us. It always makes our day to receive messages like this.
Also, thank you for sharing the photo of your device with us 💙 It’s always so nice to see ZenoWell being part of someone’s daily routine and actually being used in real life.
We hope it continues to bring you a comfortable and positive experience. If you ever have any questions or need any help along the way, we’re always here for you 😊
A Game-Changer for Stress Management and Better Sleep – Highly Recommended!
I recently purchased the ZenoWell Vita – Activates Vagus Nerve and Paves the Way to Calm. Right from the start, the customer service was fantastic—truly some of the highest quality and most professional service I have ever experienced. Shipping was also great; the device arrived within two weeks exactly as expected, and the price was very fair and affordable.
After doing thorough research, I was very excited to try this device, and it has completely exceeded my expectations. I work a highly intensive job and live in a country with a very stressful environment due to the political situation and constant security challenges. Because of this, I was looking for a reliable way to lower my stress and cortisol levels.
I now use the device almost every single day. I usually use it in the morning, and then again in the middle of the day when pressure starts to build up. It is the perfect tool to take a quick pause, reset, and bring myself back into balance. I specifically wanted a product that I could seamlessly integrate into my daily routine, and this pairs beautifully with the breathing exercises and meditation I already do. It’s also incredibly helpful for unwinding between meetings and right after a long workday. It only took a few tries to get the hang of it, and I quickly learned how to adjust the frequency, dosage, and intensity to suit my exact needs.
Because sleep is the absolute foundation of a healthy lifestyle, it was crucial for me to find a device that could serve as a core part of my evening routine to prepare my body for rest. The ZenoWell Vita does exactly that.
I highly recommend this device to anyone trying to navigate the demands of a modern, challenging Western lifestyle. If you are trying to balance a demanding career, kids, and a healthy work-life routine, this device is a fantastic investment in your daily peace of mind and overall well-being.
Store owner replied:
Thank you so much for sharing such a thoughtful review and for taking the time to share your experience with us 💛 We’re truly grateful for your kind words and for sharing your photo using Vita with our community. Seeing how you’ve incorporated Vita into your daily routine makes this feedback even more meaningful to our team 🌿
It means a lot to hear that Vita has become part of your moments of reset throughout the day and your evening wind-down routine. We’re also so happy to know that our customer support and overall experience have met your expectations.
Creating a product that fits naturally into real life and supporting our community every step of the way is something we deeply care about. Thank you again for your trust, your recommendation, and for sharing your journey with others ✨
We’re honored to be part of your wellness routine and wish you many more calm, balanced, and restful moments ahead 💖
The plug is difficult to connect the ear to let the electricity pass through. Sooo messy
Store owner replied:
Thank you for your feedback, and we’re sorry for the inconvenience 🙏
We’ve already followed up with you by email regarding this issue, so please kindly check your inbox when convenient.
Thank you again for your support of ZenoWell, and we hope you have a wonderful day 🌿
Die Lieferung hat etwas länger gedauert, aber es kam aus China und ich konnte die Lieferung zuverlässig verfolgen. Der Vagusnerv Simulator ist dafür doch sehr zügig und zuverlässig angekommen. In einem grünen Kasten war das Gerät gut verpackt. Zubehör mit dabei ein kleines und ein größeres Ohrteil für die linke Seite. Es gibt 3 Programme: Schlaf, Meditation und Entspannung, ich merke nicht wirklich ein Unterschied von den Frequenzen. Ich benutze es hauptsächlich zum Einschlafen und stelle es auf die höchste Stufe auf 30 und spüre ein sanftes Kribbeln. Allgemein bin ich sehr zufrieden mit dem Gerät.
Store owner replied:
Vielen Dank für deine ehrliche und herzliche Bewertung.
Wir freuen uns sehr, dass das Gerät sicher angekommen ist und du insgesamt sehr zufrieden bist!Wenn du es beim Einschlafen nutzen möchtest, empfehlen wir dir den Schlafmodus vor dem Schlafen.Das sanfte Kribbeln, das du spürst, kann manchmal durch eine bessere Kontaktaufnahme des Ohrteils verbessert werden – unser Support-Team schickt dir gleich die passenden Anleitungen dazu.
Alles Gute und entspannte Momente mit deinem Vita 💛
I heard about the Zenowell from Melissa West who I follow on YouTube. I use it when I meditate and it helps me to focus. My main concern is sleep. I have never slept well. I waken up numerous times through the night and I don’t get a very deep sleep. I have been using the Zenowell for almost 5 weeks and it is helping me to fall asleep and stay asleep longer. I waken up fewer times through the night and get a deeper sleep.
Store owner replied:
Thank you so much for sharing this — it truly made our day to read your message!
We’re really happy to hear that you discovered ZenoWell through Melissa West and that it’s been supporting you during meditation and helping with focus 🙏
It’s especially wonderful to hear about the changes in your sleep. Falling asleep more easily, waking up less during the night, and getting deeper sleep are all meaningful improvements — especially if good sleep has been a long-term challenge for you 🌙✨
Thank you as well for sending the photos — we really appreciate you taking the time to share them. Your feedback helps us a lot and allows us to better understand and support each user’s experience.
We’re very grateful for your trust and for being part of the ZenoWell journey. If you ever have questions, want to fine-tune your routine, or simply feel like sharing how things are going, we’re always here for you 😊
Wishing you many more calm meditations and restful nights 🌿💤
I think it will take more time, if it should work.
I am severely ill with a generalized anxiety disease and I have to take some medication.
So at the moment I am waiting.
Regards
Judith Beckmann
Store owner replied:
Hi Judith! 🌿
Thanks so much for sharing your experience! For anxiety, Relax mode is perfect — it helps your nervous system unwind gently, and we get to exercise our vagus nerve together! 🧘♀️💛
If you ever have questions or need tips, don’t hesitate to reach out — we’re always happy to help! ✨
Keep going, you got this! 💪💖
This device gives me much needed hope that, after many years with Rheumatoid Arthritis, I will get some relief and hopefully start to reduce my prescription drug load. It’s early days and I don’t expect quick results but the PPG measurements made with my phone show dramatic changes to the balance between my sympathetic and parasympathetic nervous systems which are precursors to anti-inflammatory changes. I have made an over the ear adapter to hold the earpiece more stably in place and can now turn the intensity up to around 15 with it being very comfortable. Hoping to see and feel improvements in pain and fatigue in the coming weeks and I feel very blessed, excited and full of hope that TaVNS might make a big difference to my chronic condition and improve my quality of life at 70.
Store owner replied:
Thank you so much for sharing your experience! 🌟 We’re truly grateful for your kind words and for trusting Zenowell to support your journey with Rheumatoid Arthritis. It’s wonderful to hear that you’re noticing positive changes in your PPG measurements and that the device is comfortable and effective for you. 🙌
Your creativity with the over-ear adapter and careful approach to using Zenowell really shows how engaged and thoughtful you are – we love seeing our users making the most out of our device. 💛
We hope Zenowell continues to bring you improvements in pain, fatigue, and overall quality of life. Your story is inspiring, and it encourages us to keep supporting users like you in every way we can. 🌿✨
Zenowell works but it was defective only six days after purchase. No im waiting for the new ear electrode and hope this one will work longer!
Store owner replied:
Dear Valued Customer,
Thank you for sharing your experience with Zenowell—we truly appreciate your honesty, and we’re deeply sorry to hear the device stopped working just six days after purchase. That’s not the experience we aim to provide, and we take full responsibility for the frustration this has caused.
We understand how important it is for you to have a reliable device, especially as you’re now waiting for the replacement ear electrode. Rest assured, our team is closely following up on your case to ensure the new part arrives promptly and functions as it should. We’re committed to making this right for you and will be in touch soon to confirm the status of your replacement.
Your feedback is invaluable to us—it helps us identify where we can improve. We’re already reviewing our quality control processes to prevent issues like this from happening again, so future customers (and you!) can trust in the durability of Zenowell.
If you encounter any further problems or have questions in the meantime, please don’t hesitate to reach out to our support team—we’re here to help every step of the way.
Thank you for giving Zenowell a chance, and we hope the replacement brings you the reliable, comfortable experience you deserve.
Warm regards,
The Zenowell Team
Sleep quality, relaxation, glad I gave it a shot!!!
I’ve been using this device for a little over a week now, and honestly, I’m really impressed. I’ve had ongoing sleep issues and was looking for something other than relying only on pills—especially during busy work weeks when I’m clocking over 12 hours a day. The relax mode truly helps me wind down. I usually fall asleep within 20 minutes, which is a big deal for me.
What’s even better is when I wake up in the middle of the night (which happens a lot), I use the sleep mode, and it helps me fall back asleep again. I’m still exploring all the features, but so far, I can say it’s totally worth the price. I’m actually really glad I gave it a shot.
The battery life is also great—one charge lasts quite a while, which is super convenient. The ear piece takes a little time to get used to, but once you do, it’s pretty comfortable.
So far, this has become my go-to way to relax after long, stressful days and to help me get deeper, better sleep. Highly recommend giving it a try if you’re struggling like I was.
the earpiece is very good
I think the nice part of this product is the design of the earpiece. They really put a lot of thoughts on it. I have used it for a couple of times. I like the strong vibration from the medit mode. I hope it can help with my chronic pain.
Rocky at First, But Became My Ultimate Travel Essential
I’ll admit—I was pretty doubtful about vagus nerve stimulation and all the hype around it. The only reason I even considered this was because Bryan Johnson uses it lol..... But after seeing how much buzz it’s getting, I figured, why not?
I almost bought a high-end European brand, but the price was outrageous. Zenowell seemed like the perfect middle ground, so I gave it a shot. Some reviews mentioned fit issues, but luckily, it worked great for me right out of the box.
The real test? Travel. I’ve been bringing it on work trips, and it’s been a total game-changer for my travel anxiety. The carry case? Super convenient.
And here’s the proof it works—check my HRV! After a intensive early morning of back-to-back meetings, my stress index was tanking. I used RELEX mode Zenowell for 30 minutes after the meeting, and boom—back to a calm level. Feels like magic.
Only downside? The gel runs out fast. I’ve already gone through two tubes and can’t find refills. Hoping they restock soon!
🛠️ A Tech Geek’s Deep Dive Into This Device!
As someone who’s super into neurotech, I’ve tried other vagus nerve stimulation (VNS) devices like Nurosym, Vagusstim, and Pulsetto, so I had a pretty good idea of what to expect. But ZenoWell still managed to surprise me—here’s my honest take.
✅ Pros | What I Loved
1️⃣ Vagus nerve stimulation is the future!
This tech has been getting a lot of attention for its ability to regulate the sympathetic and parasympathetic nervous system, helping with stress, anxiety, and sleep. From my past experience with similar devices, I knew VNS could be effective, so I was hyped to try this one out.
2️⃣ The ear electrode design is different (in a good way).
The first thing that caught my eye was the unique ear electrode design—apparently, it’s patented. It’s super easy to wear, and they even include a silicone ear cover to fit different ear sizes. Pro tip: If your ears are on the smaller side, you might want to remove the cover for a better fit.
3️⃣ Gel vs. spray – I definitely prefer the gel.
ZenoWell gives you two options for conductivity: gel and spray. I personally prefer the gel—it gives a nice tingly, buzzing sensation that feels kinda satisfying. I tried the spray a couple of times, but it felt slightly uncomfortable after putting the device on. If you’re new to VNS, I’d say stick with the gel.
4️⃣ Whoop data doesn’t lie – this thing works.
I started using this device on the night of January 24th, and the first couple of days, my data fluctuated quite a bit—I guess my body was adjusting to this new experience. But after that, my sleep performance scores started improving noticeably.
One interesting thing I noticed: I didn’t use the device on February 1st and 2nd, yet my metrics still stayed solid. That makes me wonder if there’s a lingering effect, where my nervous system remains in a more balanced state even on days I skip using it. My Strain score has been also trending better—in a good way., meaning better recovery and less physical stress. I wouldn’t say it drastically shortened my time to fall asleep, but I definitely feel more relaxed throughout the day, and my body isn't as tense as before. If you’re into data-driven insights, you’ll appreciate this.
❌ Cons | Room for Improvement
1️⃣ Shared device? Extra ear electrodes needed.
My wife and I are both using this device, and honestly, it’d be way better if we had separate ear electrodes. I reached out to ZenoWell’s support, and they told me they’ll be selling replacement electrodes soon. If you’re planning to share, keep an eye out for that.
2️⃣ Not a fan of the all-black design.
I get that black is sleek, but for a relaxation-focused device, I think softer or brighter colors would make more sense. A more calming colorway in the next-gen version would be a solid upgrade.
3️⃣ Battery life could be better.
It’s not bad, but it could definitely last longer. A bit more juice or faster charging would make a big difference.
Bday gift and wish I knew this earlier
Best Bday gift for hubby!!
It was initially a birthday gift for my hubby, and we both ended up falling in love with it!
It might be a bit overwhelming to start with, but the tutorial has been of great help. He has been using it regularly and even I can tell the difference! He's noticeably calmer and more relaxed. And now I aslo begin to use it on daily basis, for my medication before work and distress after work.
One suggestion, I wish it can sync music with the meditation. Look forward to this feature!!
Great customer support and a brilliant product. Sleep mode has been a game changer for me. I’m winding down faster and sleeping more soundly. The most valuable part of my sleep routine by far!
Store owner replied:
Thank you so much for sharing such wonderful feedback! 💛 It means a lot to hear that you’re enjoying both the product and the support from our team.
We’re especially happy to know that Sleep Mode has become such a valuable part of your bedtime routine, helping you wind down more easily and enjoy more restful nights. Hearing that it has made such a meaningful difference to your personal routine is incredibly encouraging for our whole team.
Thank you again for your trust, your kind words, and for being part of the ZenoWell community. We’re truly grateful to be a small part of your journey toward better rest and wellbeing. 🫶
With ZenoWell Luna I feel better.
My sleep problems are solved.
Store owner replied:
Thank you so much for sharing this with us! 💙
Hearing that your Luna has helped you sleep better and that your sleep problems have improved really means a lot to us. Sleep can affect so many parts of everyday life, so we’re especially happy to know that you’re feeling better overall. 🌙
Thank you for giving Luna a place in your daily routine and for taking the time to let us know how it has been for you. We truly appreciate your trust and support! 😊
Store owner replied:
Thank you for sharing your feedback with us. We’re sorry to hear that you feel the premium version may have been a better fit for your needs.
Different ZenoWell models are designed for slightly different usage needs, and we understand that it can sometimes be difficult to know which option will suit you best before actually trying the device.💖
Our support team will contact you to better understand your situation and see whether there is anything we can do to help improve your experience.
Thank you again for giving ZenoWell a try. Your feedback is valuable to us, and we’ll continue working to make the product selection and user experience clearer for everyone. 🤝
I like the gentle stimulation in my ear. It's easy to insert the earplugs. I use REFRESH almost every day after lunch and SLEEP before bed, once I'm already in bed. I find it very pleasant and effective.
Store owner replied:
Thank you so much for sharing this! 😊 It sounds like you’ve really found your own rhythm with ZenoWell, and we love hearing that.
What especially makes us happy is that the stimulation feels gentle and pleasant for you. With this kind of daily routine, stronger isn’t necessarily better, finding a comfortable level that you genuinely enjoy and can stick with consistently is much more important.
It’s lovely to see ZenoWell becoming such an easy, natural part of your day rather than something you have to remind yourself to use. Thank you for sharing such a practical glimpse into your routine! 🌿💙
I got this as I thought it might improve the quality of my sleep. I’m not sure it has done that. The evidence over three weeks is inconclusive. The sleep mode seems to actually make my sleep worse. I’m very sensitive to it and feel like I’m vibrating all night! Refresh mode for 10 minutes in the day seems to take the edge off stress though, which may have a knock on effect on sleep. Can’t be proven though. I like it for chilling before things like stressful meetings.
Store owner replied:
Thank you so much for taking the time to share such a thoughtful and honest review with the ZenoWell community. 💚
We truly appreciate you sharing both the challenges and the positive experiences you’ve had during your journey with ZenoWell. Everyone’s response to wellness tools can be different, and finding the right routine, mode, and timing is a very personal process.
We’re sorry to hear that the Sleep Mode did not feel comfortable for you and that it may have affected your sleep experience. At the same time, we’re glad to hear that you found value in using Refresh Mode during the day, especially before stressful moments such as important meetings. Your experience is a great reminder of how individual wellness routines can be and how different approaches may work better for different people.
Feedback like yours is incredibly important to our team. We’re always working to better understand our users’ experiences and continue improving both the product and the guidance we provide. We truly appreciate your trust and hope ZenoWell continues to be a helpful part of your daily wellness routine. 🫶
Ear piece was to uncomfortable.
Asked 5 times for return process and they tried to negotiate price. Asked questions but didn't answer mine. Was annoying process, made me dislike even more.
Finally sent back, emailed copy of tracking number and still waiting for credit.
Store owner replied:
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with ZenoWell. 💚
We understand that finding a comfortable fit with an ear-based device is very important, and we’re sorry that the earpiece did not feel comfortable for you. Everyone’s ear shape and sensitivity can be different, so feedback like yours is extremely valuable in helping us continue improving the comfort and overall user experience.
We also sincerely apologize for the frustration you experienced during the return process. We understand how disappointing it must have been to reach out several times for return instructions, feel that your questions were not fully addressed, and then have to wait for your refund after sending the product back.
Our customer support team will follow up on your return and refund status to help move this forward as quickly as possible. Please keep an eye on your email inbox for an update from our team.
Thank you again for bringing this to our attention. We truly value your feedback and will continue working to improve both our product experience and customer support. 🫶
As a physician who uses other TVNS devices in the practice am happy with this for home use. I specifically wanted one for home use that was simple easy to use and very helpful/effective
This one checks the boxes
Store owner replied:
Thank you so much for sharing your thoughtful feedback with the ZenoWell community. 💚
We truly appreciate hearing from you, especially given your experience as a physician working with other tVNS devices in your practice. Your perspective on the importance of having a simple, convenient, and practical option for home use means a great deal to our team.
We’re delighted to hear that ZenoWell has met your expectations as a home-use device. Creating an experience that is easy to use, comfortable, and accessible while maintaining thoughtful design has always been one of our key goals.
Thank you again for your trust and for sharing your professional perspective with our community. Feedback from experienced users like you helps us continue improving and developing products that better support people in their everyday wellness routines. ✨
We’re honored to be part of your journey, and we truly appreciate you being a valued member of the ZenoWell community. 🫶
Store owner replied:
Thank you for taking the time to leave your feedback and for sharing your support with the ZenoWell community. 💛
We truly appreciate your 4-star rating and are grateful that you chose to share your experience with us. Every piece of feedback helps our team better understand what our community values and where we can continue improving.
If there is anything we could do to make your ZenoWell experience even better, we would genuinely love to hear your thoughts. Your suggestions and insights are always welcome and help us continue creating a better experience for our users. ✨
Thank you again for being part of the ZenoWell community. We truly appreciate your trust and support. 🫶
ear piece fits poorly and there is no current coming out of lower round electrode for the tragus stimulation
Store owner replied:
Thank you for sharing your experience with us and for taking the time to provide this feedback. 💚
We’re sorry to hear that you’ve had difficulties with the earpiece fit and your experience with the tragus electrode. Finding the most comfortable and effective placement can sometimes require a little adjustment, as everyone’s ear shape is different, but we understand how important it is for the device to feel secure and work as expected.
We’d really appreciate the opportunity to help troubleshoot this with you. Our support team would be happy to guide you through the earpiece positioning, check your setup, and help determine whether everything is functioning correctly.
Thank you again for sharing your honest feedback. Comments like yours help us continue improving both the product experience and the support we provide to our community. If you need any assistance, our team is always here to help. 🫶
Store owner replied:
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit ZenoWell zu teilen! 💖
Wir freuen uns sehr zu hören, dass Sie unser Gerät als praktisch und angenehm empfinden. Es bedeutet unserem Team viel zu wissen, dass die einfache Anwendung und der Komfort von ZenoWell einen positiven Eindruck bei Ihnen hinterlassen haben.
Ihr Feedback motiviert uns, weiterhin Produkte zu entwickeln, die sich natürlich in den Alltag integrieren lassen und unsere Community auf ihrer persönlichen Wellness-Reise unterstützen. ✨
Vielen Dank für Ihr Vertrauen und dafür, dass Sie Teil der ZenoWell-Community sind. Wir wünschen Ihnen weiterhin viele positive Erfahrungen mit ZenoWell! 🫶
Store owner replied:
Thank you so much for taking the time to leave us a five-star review! 💚
We’re truly grateful for your support and happy to know that you’ve had a good experience with ZenoWell. Even a few simple words like yours mean a lot to our team and encourage us to keep creating thoughtful, practical, and supportive wellness experiences for our community. ✨
We’re honored to have you as part of the ZenoWell community, and we sincerely appreciate your trust in us. If you ever have any questions, suggestions, or simply feel like sharing more about your experience, we’re always happy to hear from you.
Thank you again for choosing ZenoWell and for being part of our journey. Wishing you many positive and comfortable moments ahead! 🫶
Have to get ear piece exactly in the ear to get the correct frequency
Store owner replied:
Thank you for sharing your experience with us! 💛
Finding the right earpiece position is important for ensuring good contact and a consistent stimulation experience. Since everyone’s ear shape is a little different, it can sometimes take a bit of adjustment at first to find the placement that feels secure and comfortable.
We really appreciate you mentioning this, as feedback like yours can also help other users know what to expect when getting started. If you ever have any questions about placement or would like some guidance, our support team is always happy to help. ✨
Thank you again for choosing ZenoWell and for sharing your honest feedback with our community. 🫶
I have contacted the company twice to ask for a refund as per instructions, but no one is responding to my emails. I think it may be a scam? I don't know who else to call to get the "refund instructions," but I've been unable to reach anyone.
Store owner replied:
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had. 💗
We completely understand how frustrating it must have been when you reached out for return and refund guidance but did not receive the expected response. This is absolutely not the experience we want any of our customers to have, and we sincerely apologize for the inconvenience and frustration this has caused.
Please know that ZenoWell is a legitimate company and highly values every customer’s experience, and our customer support team is always here to assist you. One of our support representatives will reach out to you directly to help with the return and refund process. Please keep an eye on your email so we can address your request as soon as possible.
Once again, thank you for bringing this matter to our attention. We truly value every customer’s experience and will continue working to improve our customer support service and communication. 💗
People have commented on my behavior saying I'm more friendly and it seems my memory is much improved. It seems though that I can hardly feel it now even when it's set to 30. Do I need a new ear piece
Store owner replied:
Thank you so much for sharing your experience with us! 😊
We’re really happy to hear that you’ve noticed positive changes and that people around you have also seen a difference. This kind of real-life feedback means a lot to our team.
We’re sorry to hear that the sensation feels much weaker now, even at a higher intensity. We’ve already reached out to you by email to help check the earpiece contact and usage situation, and we’ll do our best to help you find the right setup.📮
Thank you again for your trust and support.💖
Took a little time to position the ear piece but now it’s fine
Really works for me in the sleep and relax mode
Loving it
Store owner replied:
Thank you so much for sharing your experience with ZenoWell! 💚
We’re really glad to hear that once you found the right position for the earpiece, everything became much easier and more comfortable to use. It can sometimes take a little experimenting at first to find the placement that feels just right, so we truly appreciate you mentioning this part of your experience as well.
It’s wonderful to know that the Sleep and Relax modes have been working so well for you and have become the ones you enjoy most. Hearing how ZenoWell fits into your relaxation and nighttime routine means a lot to our team. ✨
Thank you again for your trust, your honest feedback, and for being part of the ZenoWell community. We’re so happy to hear you’re loving your experience, and if you ever need any help with the fit, settings, or anything else along the way, we’re always here for you. 🫶
As an initial skeptic, I am amazed at the effectiveness of this product at calming my nerves. I am a happy camper!
Device works like intended. The earpiece is well built, and comfortable but often misses good contact during the session. After almost two weeks of daily use, there is no noticeable change. Maybe the stimulation really depends on how that piece fits or not. Hard to know.
Store owner replied:
Thank you so much for your honest and thoughtful feedback. 😊
We’re glad to hear that the device works as intended and that you find the earpiece well built and comfortable. At the same time, we’re sorry that the contact has not always stayed stable during your sessions, and that you haven’t noticed a clear change yet.
You’re right, the fit and skin contact can make a real difference in the stimulation experience. We’d be happy to better understand your wearing situation and help guide you with gel use, silicone tip adjustment, or earpiece positioning.❤️
We have also reached out to you via email, please feel free to check your inbox when you have a moment. 📩
If it works it definitely has an impact, but unfortunately it´s not always easy to get a good contact with your skin.
Store owner replied:
Thank you so much for sharing your honest feedback with us. 😊
We’re really glad to hear that when the contact is good, you can feel the impact of the device. At the same time, we’re sorry that getting stable skin contact has not always been easy.
Since the earpiece fit can vary depending on each person’s ear shape, we’ve already reached out to you by email to better understand the issue and help guide you with the fit and contact.
Thank you again for your feedback and patience. We’ll do our best to help you get a more stable and comfortable experience. 💙
This has been very positive for me. The sensation is very relaxing and I feel like it keeps me calmer even when I am done using it.
Store owner replied:
Thank you so much for taking the time to share your experience with us. We’re truly happy to hear that ZenoWell has been such a positive addition to your routine. Your feedback really means a lot to our team, as it helps us understand how the product is being experienced in real life and encourages us to keep improving and refining what we do.
It’s especially wonderful to know that you’re feeling a relaxing sensation during use, and that this sense of calm seems to stay with you even after your session ends. That lasting effect is exactly what we hope to support, helping create small but meaningful moments of ease throughout your day, not just during use itself.
We’re grateful to be part of your wellness journey, and we hope ZenoWell continues to bring you more comfort, calm, and balance over time. 🌿💛
I have been using it for three weeks and haven’t noticed a large shift at this point. It doesn’t seem to make contact to
The correct part of the ear and I have to turn it up to 18 to feel anything.
Store owner replied:
Thank you very much for taking the time to leave us your feedback. We’re sorry to hear that you haven’t noticed the expected results and that you’re having concerns about the device placement and intensity level. 😢
We’d love to help you get the best experience with your ZenoWell device. Our customer support team will reach out to you via email to provide further assistance. Please kindly check your inbox.
We appreciate your feedback and will continue working to improve our products and support.💗
At first, I was quite skeptical about the idea of using this device. After using the device for about three weeks, I noticed results in my health.
Store owner replied:
Thank you so much for sharing your honest experience with us. We truly appreciate you giving ZenoWell a chance, especially when you started with some doubts. 💛
We understand that trying a new wellness approach can come with questions and curiosity, so it means a lot to hear that after a few weeks of consistent use, you began noticing positive changes in your own experience.
Thank you for trusting ZenoWell and sharing your journey with our community. We’re grateful to be a part of your wellness routine, and we’ll continue working hard to support our users with thoughtful products and care. 🫶
It just didn’t work for us it didn’t help anything. Would like to return it
Store owner replied:
Thank you for sharing your honest feedback with us. We’re sorry to hear that ZenoWell did not meet your expectations and that you didn’t experience the changes you were hoping for.
We truly appreciate you giving our product a try, and we understand that every person’s experience can be different. Our customer support team will be happy to assist you with your return request and make the process as smooth as possible.
Thank you again for giving ZenoWell a chance and for sharing your experience with our community. We’re always here to listen and continue improving. 💛
Delivery was fast and without problem.
The device seems in good quality and battery holds quite long (at least for now).
Device seems to be working as presented, however its a bit hard to find good possition to feel desired effect - “vibration” instead of pinched pain.
Also one Con i find out once device arrived is that I should change headphone after 6 months for best effect, which is quite expensive as it cos 100e+
Store owner replied:
Thank you so much for sharing your detailed feedback with us! We’re glad to hear that your order arrived quickly, and that you’re satisfied with the device quality, battery life, and overall performance.💗
We also appreciate your comments about the earpiece adjustment and accessory replacement. Your suggestions are very valuable and will help us continue improving our products and user experience.
Thank you again for your support, and we hope you continue to enjoy your ZenoWell device! 😊
I've been using my ZenoWell device for a month now. My goal in its use was to strengthen my vagus nerve. Within months of major heart surgery a few years ago, my central nervous system developed functional movement disorder: tremblings, knees buckling, slurred speech. So far, using it 3xday has been very helpful in greatly reducing my symptoms. A true life saver!
Store owner replied:
Thank you so much for taking the time to share your experience with us. We’re truly touched by your story and grateful that you chose to include ZenoWell as part of your wellness journey. 💛
We understand that navigating changes in your body after such a major life event can be challenging, and it means a lot to hear that your daily routine with ZenoWell has brought you a positive experience and support along the way. 🌿
Thank you again for your trust and for sharing your journey with our community. Your words mean a great deal to our entire team, and we’re honored to be a small part of your path toward feeling your best. We’re always here to support you whenever you need us.💖✨
I use the vagus stimulation for sleep. In the moment I can’t estimate the effect. But I hope, that the regularly application will improve my sleep.
Store owner replied:
Thank you so much for your support and kind feedback 🌿
We’re truly happy to hear that you are willing to continue using our device. Your trust and support mean a lot to us.
Thank you again, and we hope you have a wonderful day 😊
I have found it difficult to get good connection despite following all instructions. Sometimes I can crank it all the way up to 30 and feel nothing unless i push and hold the earpiece tightly in my ear, and sometimes even then, nothing, even after re-applying water or gel. Also, sometimes one number gives no sensation, but one number higher is painful.
Store owner replied:
Thank you for sharing your experience with us. We’re sorry to hear that you’ve had difficulty getting a stable connection and comfortable intensity level.🥹
Our support team has already followed up with you by email with more detailed guidance. Please kindly keep an eye on your inbox, and we’ll be happy to continue helping you there. 💛
How to Use ZenoWell
During normal use, you may feel slight tingling or vibration without stinging.
If stinging occurs, adjust the earpiece for a closer fit, re-moisten the ear, or re-spray the earpiece.
Power On the Device
Plug the earpiece cable into the top port, then hold the power button for 3 seconds to start.
Prepare the Electrodes
Moisten the electrodes with either gel or clean water, depending on your experience with the stimulation or convenience.
Properly Fit the Earpiece
Locate the stimulation areas (area 1&2) in your LEFT ear and put on the earpiece.
Enjoy the Power of Zen
Select a mode and adjust to a comfortable intensity. WRONG positioning may bring uncomfortable feelings or pain!
NOTICE
If the earpiece feels too large or tight, you can remove the ear tip on the earpiece.
Watch the video for instructions on removing and reattaching it.
During initial use, you may feel mild tingling.
If you experience stinging or pain, it may be due to poor electrode contact. Please refer to Step 2 to re-moisten the electrodes or Step 3 to adjust their position.
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Customer support team from: 9am to 6pm daily. Average answer time: 5h.
ZenoWell Vita is a wearable and non-invasive vagus nerve device. Enhance sleep, reduce stress and tension, and alleviate fatigue while supporting recovery by stimulating the auricular branch of the vagus nerve with scientifically supported parameters.
How does the vagus nerve work?
The vagus nerve is a critical part of the parasympathetic nervous system. Its activity highly affects involuntary body functions, central nervous activity, and chronic inflammation responses.
Do l need a prescription to purchase ZenoWell Vita?
No. However, we recommend that you consult with your doctor if you’re unsure whether ZenoWell Vita is right for you.
How to use ZenoWell Vita? What to expect when using?
Moisten the earpiece with gel or water, put the earpiece in your left ear, select mode and intensity, close your eyes and enjoy the ear massage. You may experience some stinging or strong tingling at first, which will then transition to a soft vibration that acts like an ear massage.
What are the three modes of ZenoWell Vita and how to use them?
SLEEP mode: Use before bed or naps to help your body and mind wind down.
RELAX mode: Use for moments of stress, tension, or overwhelm—anytime you need to reset and calm down.
MEDIT mode: Designed to support mindfulness and gently boost your energy. For best results, pair your breathing with the stimulation: Exhale slowly when you feel the stimulation, and inhale gently during the pause.
Who is ZenoWell Vita for?
ZenoWell Vita is ideal for people dealing with:
Sleep issues (difficulty falling or staying asleep and poor sleep quality)
Chronic stress, anxiety, or low mood
Fatigue or physical discomfort from overwork or post-covid symptoms
How long does it take to see results?
Some users report noticeable improvements within the first week.
However, for more stable and long-lasting effects—such as improved sleep quality, reduced anxiety, or allieviate fatigue and pain—regular daily use for 2 to 4 weeks is recommended. Effects tend to build over time with consistent use.
Do I need to take medication with it?
No, ZenoWell Vita works independently of medication.
It is a non-pharmaceutical wellness device designed to support your body’s own self-regulation system. That said, if you are currently on medication, you can continue using ZenoWell Vita alongside it—but we recommend consulting your doctor for any changes to your treatment plan.
Who should not use it?
ZenoWell Vita is not recommended for:
People with implanted medical devices (e.g., pacemakers, cochlear implants)
Individuals with epilepsy or a history of seizures
Individuals who are not allowed to use any other neuromodulation device
Children or adolescents under 18 years old
Pregnant individuals (without physician approval)
Always consult a healthcare professional if you have a medical condition or are unsure about using neurostimulation devices.
Why wear on the left ear?
More than 65% of clinical studies chose left ear. Clinical studies have shown that using vagus nerve stimulation in the left ear can improve sleep, anxiety, and reduce fatigue and body pain effectively.
Can l order extra accessories?
Yes. Extra accessories can be ordered from our online store.
Does ZenoWell come with a warranty?
Yes! We offer a two-year warranty with every ZenoWell device and a 3-month warranty on all accessories.
Is ZenoWell Vita safe?
Yes, neuromodulation via taVNS has been clinically tested and is considered safe when used as intended. Be sure to read important safety information before use.
What are the details of your 30-day guarantee?
If you try ZenoWell daily for 30 days and aren’t happy with your results, we’ll send you a full refund. Given the remarkable results ZenoWell has had in clinical trials and with our customers around the world, we’re confident in its health restoring effects. Our goal will always be to restore our collective health – restoring health for as many people as we can and in turn, restoring the health of our planet. If ZenoWell doesn’t work for you for any reason, we’re happy to send you a refund.
Who should not use the ZenoWell device?
Do not use if you have a history of epilepsy; have an implanted pacemaker, ICD, or other life-sustaining implanted medical device; are pregnant; have sensitive or abnormal skin; are under 18 or unable to communicate discomfort; or have severe heart disease or a high risk of cardiac arrhythmias.
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Key Terms Summary
This summary does not replace the full Terms.
ZenoWell provides consumer wellness products and informational Services. Not medical advice.
The App can control the Device and may allow you to upload Health Data. You are responsible for what you provide and how you use insights.
No guaranteed outcomes; results vary by individual.
We may issue updates and change features for security, performance, and compliance.
Statutory consumer rights are not affected where they cannot legally be limited.
1. Contracting Entity
These Terms govern your access to and use of ZenoWell’s Site, App, Devices, and Services.
Contracting entity / Seller of record:
Legal entity name: ZenoWell
Registration no.:76940688
Registered address: FLAT 1969,3/F PANG KWONG BUILDING 59 HUNG TO ROAD KWUN TONG KL, HongKong
(This not our return address)
In these Terms, “ZenoWell,” “we,” “us,” and “our” refer to the entity above.
2. Definitions
This section clarifies the scope of the agreement.
“Account” means the account you create to access certain Services.
“App” means ZenoWell’s mobile application(s), including updates and related services.
“Device” means ZenoWell hardware products and accessories, including components and consumables sold or supplied by ZenoWell.
“Documentation” means manuals, instructions, safety warnings, labels, and in‑app prompts for the Device/App.
“Health Data” means User Data relating to health or wellness, including self‑reported information, notes, symptoms, lifestyle inputs, and imported third‑party health data if enabled by you.
“Policies” means our Privacy Policy, Shipping Policy, and Return Policy, incorporated by reference.
“Services” means the Site, App, Software, Device connectivity/control features, content we provide (including educational materials), and customer support.
“Site” means zenowell.ai and pages we operate that link to these Terms.
“Software” means the App, Device firmware, embedded software, algorithms, and updates.
“User Data” means data you submit, upload, input, sync, transmit, or otherwise provide through the Services, including Health Data.
3. Acceptance and Changes to Terms
3.1 Acceptance
By accessing or using the Services and/or purchasing, installing, or using a Device, you agree to these Terms and the Policies.
3.2 Changes
We may update these Terms by posting a revised version on the Site and/or in the App. The “Last updated” date indicates when changes take effect unless otherwise stated. Continued use after the effective date constitutes acceptance of the updated Terms.
4. Eligibility, Accounts and Security
4.1 Eligibility
You must be at least the age of majority in your jurisdiction to create an Account and use the Services, unless permitted by law with appropriate consent.
4.2 Account Responsibilities
You agree to provide accurate information, keep it updated, and maintain the confidentiality of your credentials. You are responsible for activity under your Account except where prohibited by law.
4.3 Unauthorized Use
Notify us promptly if you suspect unauthorized access or misuse.
5. Software and Ownership
5.1 License Grant
Subject to these Terms, ZenoWell grants you a limited, non‑exclusive, non‑transferable, revocable license to download, install, and use the App and Software for your personal, non‑commercial use in connection with the Device and Services. All rights not expressly granted to you in these Terms or any policies or guidelines are reserved and retained by us or our licensors, suppliers, publishers, rightsholders, or other content providers. The licenses granted by us terminate if you do not comply with these Terms or any applicable policies, rules, or guidelines.
5.2 Ownership
The Services and Software (excluding your User Data) are owned by ZenoWell or its licensors and are protected by intellectual property laws. All rights not expressly granted are reserved.
You acknowledge and agree that all materials displayed, performed, or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, and illustrations (collectively “Contents”) may be protected by copyright and/or other intellectual property laws throughout the world. You undertake to comply with all copyright notices, trademark rules, information, and restrictions contained in the Content, and not to copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, or otherwise use for any purpose any Content not owned by you without the prior consent of the owner of that Content.
5.3 App Store Terms
If you obtain the App from Apple App Store, Google Play, or another store, you also agree to that store’s terms. These Terms govern your relationship with ZenoWell to the extent permitted by law.
6. Acceptable Use and Restrictions
Except where prohibited by applicable law, you may not:
copy, modify, translate, or create derivative works of the Software or Services;
reverse engineer, decompile, disassemble, decode, or attempt to derive source code or underlying ideas/algorithms;
bypass or interfere with security features or access controls;
use bots, scrapers, or automated means that degrade or overload the Services;
use the Services for unlawful, harmful, deceptive, abusive, or infringing conduct.
You agree to use the Services for your own use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with these Terms, the Policies, and all laws and regulations applicable to you. If your use of the Services is prohibited by any applicable laws, then you are not authorized to use the Services. We are not responsible for any use of the Services that is in violation by you of any applicable laws.
We may investigate suspected violations and may suspend or terminate access as described in Section 17.
7. Device Use, Safety and Connectivity
7.1 Proper Use
You must use the Device only as described in the Documentation and in‑app prompts. Do not use the Device in a manner inconsistent with warnings or contraindications.
7.2 Adverse Reactions
Stop using the Device and seek appropriate professional advice if you experience pain, skin irritation, burns, dizziness, fainting, or other adverse reactions.
7.3 No Unsafe Use
Do not use the Device where its use could create risk (for example, while driving or operating machinery).
7.4 Connectivity Limits
Some features require Bluetooth, internet access, and compatible phones/OS versions. Connectivity may be interrupted by environmental factors, device settings, OS updates, network outages, or third‑party disruptions. We do not guarantee uninterrupted connectivity or real‑time syncing.
8. Updates, Feature Changes and Availability
8.1 Updates
We may provide App/Software/firmware updates for security, bug fixes, performance improvements, and compliance. Some updates may be required for certain features.
8.2 Changes or Discontinuation
We may add, modify, suspend, or discontinue features or parts of the Services. Where reasonable, we may provide notice, but notice is not guaranteed for urgent changes (e.g., security).
8.3 Downtime
The Services may be unavailable due to maintenance, outages, or events beyond our reasonable control.
8.4 Beta / Experimental Features (If Offered)
If we label a feature as beta/preview/experimental, it may be unstable, change, or be removed at any time and is provided “as is” to the maximum extent permitted by law.
9. User Data and Health Data
9.1 Your Rights and Responsibilities
You retain rights you may have in your User Data. You represent and warrant that:
you have the right to provide the User Data you submit;
you have obtained any required consents (including if you upload data about another person);
your User Data does not violate law or third‑party rights; and
your User Data is accurate to the best of your knowledge.
9.2 Permission to Process User Data
To provide and operate the Services, you grant ZenoWell a limited, non‑exclusive right to host, store, process, transmit, and display your User Data, and to use it for:
providing features you request (including syncing, insights, and support);
maintaining security and integrity;
improving and developing the Services (e.g., performance, reliability, bug detection),
in each case in accordance with our Privacy Policy and applicable law.
We do not claim ownership of your User Data.
9.3 Informational Outputs and Not Clinical Use
Any summaries, insights, trends, or recommendations are for informational and wellness purposes only, may be incomplete or inaccurate, and are not intended for medical diagnosis, treatment decisions, or emergency use.
9.4 Third‑Party Integrations (If Enabled)
If you connect third‑party services (e.g., health platforms or other wearables), those services’ terms and privacy practices apply. ZenoWell is not responsible for third‑party services, outages, or inaccuracies.
9.5 Data Retention and Deletion
Retention, deletion, and account deletion options are described in the Privacy Policy. Uninstalling the App may not delete server‑stored data associated with your Account.
10. Privacy
Your use of the Services is subject to our Privacy Policy. If there is a conflict between these Terms and the Privacy Policy regarding personal data processing, the Privacy Policy controls.
11. Health and Medical Disclaimer (Important)
11.1 Wellness Only, Not Medical Advice
The Device and Services are intended for consumer wellness and informational purposes only and do not provide medical advice. They are not intended to diagnose, treat, cure, or prevent any disease and do not replace professional medical advice.
11.2 Consult a Professional
Consult a qualified healthcare professional for any medical condition, symptoms, medications, implanted devices, or treatment decisions.
11.3 Emergency Situations
Do not use the Services as a substitute for emergency care. If you believe you may have a medical emergency, contact emergency services immediately.
11.4 Results May Vary
Individual results vary. We do not guarantee specific outcomes.
12. Disclaimers
To the maximum extent permitted by law, the Services and Devices are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement, except where prohibited.
We do not warrant that the Services will be uninterrupted, error‑free, or that outputs will be accurate or complete.
13. Limitation of Liability
To the maximum extent permitted by law, ZenoWell will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data, arising out of or related to the Services or Devices. ZenoWell shall only be liable for (i) damages caused willfully or as a result of gross negligent breach of duty by us, our legal representatives and our employees, (ii) fraudulent non-disclosure or misrepresentation by us, or breach of explicit guarantees provided by us; and (iii) damages arising from death or personal injuries(life, body and health) due to gross negligent breach of duty by us, and shall not be liable for slight negligent breach of any obligations.
Legal carve‑out: Nothing in these Terms limits or excludes liability where doing so would be unlawful, including (where applicable) liability for fraud, willful misconduct, or liabilities that cannot be excluded under consumer protection laws.
App Stores: You acknowledge and agree that the availability of the App and the Services is dependent on the third party from whom you received the App license, e.g., the Apple App Store or Google Play Store (each, an “App Store”). We, not the App Store, are solely responsible for the Services, including the App, the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto.
14. Indemnification
To the maximum extent permitted by law, you agree to indemnify and hold harmless ZenoWell from claims arising out of:
your misuse of the Services/Device;
your violation of these Terms; or
your violation of law or third‑party rights through User Data.
In indemnifying us under this Section, you shall bear our costs of necessary legal defence.
15. Purchases from ZenoWell
This section applies when you purchase from ZenoWell via the Site.
15.1 Orders, Acceptance and Cancellation
Placing an order is an offer to purchase. We may accept, reject, cancel, or limit orders due to suspected fraud, unauthorized reseller activity, inventory limitations, shipping restrictions, or pricing/description errors.
15.2 Pricing and Errors
If a product is listed at an incorrect price due to an error, we may cancel the order and refund amounts paid.
15.3 Promotions and Discount Codes
Promotions may be time‑limited, non‑transferable, and subject to eligibility rules. Unless stated otherwise, promotions may not be combined. We may refuse redemption if we reasonably believe a promotion is being abused, to the extent permitted by law.
15.4 Payments and Chargebacks
You authorize us (or our payment processor) to charge your payment method. If a charge is reversed or charged back, we may suspend fulfillment and/or access to related Services as permitted by law.
15.5 Pre‑Orders (If Offered)
Estimated ship dates are estimates only. Pre‑order cancellation/refund rules are described in the Return Policy or a pre‑order policy shown at checkout.
15.6 Taxes, Duties and Import Fees
By confirming your purchase, you acknowledge your responsibility to pay the total cost of your order, including taxes, duties, customs fees, brokerage fees, and other import charges. Unless stated at checkout as included, you are responsible for these charges.
Returns and refunds are governed by our Return Policy. Nothing in these Terms limits statutory rights and remedies that cannot be excluded under applicable consumer law.
15.9 Warranty and Statutory Rights
Any voluntary commercial warranty is described in warranty materials and/or the Return Policy. Consumers may also have statutory rights relating to defective goods that cannot be excluded.
16. Suspension and Termination
You may stop using the Services at any time. We may suspend or terminate your access if we reasonably believe you violated these Terms, your use creates security or legal risk, or suspension/termination is required by law.
Upon termination, your license to use the App/Software ends. Sections that by their nature should survive will survive.
17. Export Controls and Sanctions
You may not use, export, re‑export, or transfer the Services or Devices in violation of applicable export control or sanctions laws.
18. Governing Law; Dispute Resolution
18.1 Governing Law
These Terms are governed by the laws of Hongkong, unless mandatory consumer protection laws in your country of residence provide otherwise.
18.2 Informal Resolution First
Before initiating formal proceedings, contact us so we can attempt to resolve the dispute informally.
19. Miscellaneous
Severability: If any provision is unenforceable, the remaining provisions remain in effect.
Entire Agreement: These Terms and the Policies constitute the entire agreement regarding the Services and purchases from ZenoWell.
Assignment: You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or asset sale.
No Waiver: Failure to enforce a provision is not a waiver.